40-day money-back guarantee
When you return undamaged items within 40 days, you can get a full refund.
When you receive defective, incorrect, or incomplete items, please contact us immediately so that we can repair them. Once we accept your return request, our customer service will arrange for the courier to pick up the goods free of charge. Otherwise, the return freight arranged by you will be borne by you.
If you return the goods for personal reasons, the return freight shall be borne by you. Please note that the goods must be returned in the original packaging, which will not affect the secondary sales. Once the item is returned to the warehouse for inspection, the refund process will begin.
If there is inventory, the worry-free exchange can be carried out. You can change your goods within 24 hours after placing the order and before the package is shipped. If your package has been sent, we will not accept your replacement request, but you can refuse it after the package arrives.
How to cancel an order?
If you need to cancel the pending order, please contact us as soon as possible. Orders processed by packages cannot be canceled.
For more details, please refer to our return and refund policy.
The USA Warehouse Fast Shipping (5-7 business days) colloections include:
Other items like TV Stands, Coffee table, dining chairs and tables from CN warehouse, the shipping time is 30 business days.
If your order include large quantity and categories, and also want fast shipping service, please contact us, we can supply the best price and shipping policy for you:
Please note, that due to COVID-19, many shipping companies are prioritizing the shipments and receiving of emergency and necessary medical equipment. This could mean that your package maybe withheld with the shipping company for an extended period of time which would lead to longer wait times and delays. We hope you understand, as this is something completely out of our control.
Please also note that if your purchased item is on pre-order, it may take longer to arrive at your doorsteps due to manufacturing delays. Most pre-ordered products will take about 35 business days to ship.
Shipping & Handling Process
Our handling time usually takes about 2-3 business days and then the orders are handed over to our shipping partners. Our shipping times are dependent on where you live in the world.
We provide free worldwide shipping for common orders.
In the next time, we will arrange overseas warehouse delivery according to the order quantity of product categories！
The usual express delivery method we use：
UPS，USPS，DHL，FedEx，EMS，TNT，For furniture items, will be delivered by Truck delivery logistics to your door.