Q: Do you offer free shipping?
A: We are happy to tell you that we do offer free shipping.
Q: Which countries (regions) cannot purchase and receive shipping?
A: We only sell in the United States, Canada, the United Kingdom, and Europe. The following cities and islands are not included.
CA: does not include Newfoundland...
EU: not included Faroe Islands, Iceland, Svalbard & Jan Mayen
US: not included Alaska, American Samoa, Guam, Hawaii, Marshall Islands, Northern Mariana Islands, Puerto Rico, U.S. Virgin Islands, Armed Forces Americas, Armed Forces Europe, Armed Forces Pacific
UK: all regions included for shipping and ordering
Q: Where do you ship from?
A: To ensure our customers receive their products quickly, all our products are shipped from warehouses located in your country.
Q: How do I check the status of my package?
A: Get your tracking number from the order details or the email sent by Homelist.
UPS Click Here
https://www.ups.com/track?loc=en_US&requester=ST/
USPS Click Here
https://zh-tools.usps.com/go/TrackConfirmAction_input
Full Logistics Channel
Q: How long does it usually take to deliver?
A: Products will be shipped within two business days of purchase.
Delivery time for customers in the US and Canada is 2 to 7 business days.
Delivery time for customers in the UK and EU is 5 to 7 business days.
Q: How will my product be shipped?
A: We use a courier service to ensure fast and safe delivery.
Q: I ordered multiple items. Will they be shipped at the same time?
A: We will do our best to ensure that all items are shipped at the same time if all items are purchased on the same day. It is less likely that items purchased on different days will be shipped together.
Q: Can I change the shipping address after the product has been shipped?
A: Unfortunately, we cannot change the shipping information while the product is in transit.
Q: What should I do if the product I received is not the same as the one I ordered?
A: Please contact customer support at info@homelist.com.
Q: What should I do if the product I received is not the same as the one I ordered?
A: Please email us your order ID number immediately along with a photo of the shipping label, the SKU number on the back of the product box, and the products inside the box. Please send all photos to info@homelist.com.
Q: I did not receive all the products I ordered. What should I do?
A: Please email us your order ID number immediately, a photo of your shipping label, the SKU number on the back of the product box, and photos of all the products you received. Send all photos to info@homelist.com.
