Versand
Shipping Policy
Q: Where do you ship from?
A: To ensure that customers receive the goods quickly, our products are shipped from domestic warehouses in the United States.
Q: How do I check the status of my package?
A: Get your tracking number from the order details or the email sent by Homelist.
UPS Click Here
https://www.ups.com/track?loc=en_US&requester=ST/
USPS Click Here
https://zh-tools.usps.com/go/TrackConfirmAction_input
Full Logistics Channel
Q: How long does it usually take to deliver?
A: The product will be shipped within 2 business days after purchase, and the delivery time is about 2-7 business days. During the holiday shopping season, the delivery time may be longer.
Q: Can you provide a signed proof of receipt?
A: Unfortunately, due to the epidemic, we are temporarily unable to provide proof of receipt, but we will resume this service after the epidemic improves. We apologize for the inconvenience.
Q: Which countries do you ship to?
A: Currently we only ship to the United States.
Q: How will my product be shipped?
A: We use a courier service to ensure fast and safe delivery.
Q: I ordered multiple items. Will they be shipped at the same time?
A: We will do our best to ensure that all items are shipped at the same time if all items are purchased on the same day. It is less likely that items purchased on different days will be shipped together.
Q: Can I change the shipping address after the product has been shipped?
A: Unfortunately, we cannot change the shipping information while the product is in transit.
Q: What should I do if the product I received is not the same as the one I ordered?
A: Please contact customer support at info@homelist.com.
Q: What should I do if the product I received is not the same as the one I ordered?
A: Please email us your order ID number immediately along with a photo of the shipping label, the SKU number on the back of the product box, and the products inside the box. Please send all photos to info@homelist.com.
Q: I did not receive all the products I ordered. What should I do?
A: Please email us your order ID number immediately, a photo of your shipping label, the SKU number on the back of the product box, and photos of all the products you received. Send all photos to info@homelist.com.
