Homelist brand attaches great importance to the user's shopping experience.
And we hope that our professionalism and dedication can make customers feel at ease.
After-sale support: info@homelist.com (we will reply to you within 1 business day)
About Warranty Homelist Team provides 3-Year Warranty, handling it in the easiest way.
1. Intro
1.1 Shopping for your home should be fun, so don't be afraid to mix it up! If an item doesn't fit exactly, return it in its original condition and packaging within 60 days of delivery for a refund. You can choose to be refunded in store credit or with your original form of payment. Please contact us using the contact form at the bottom to initiate a return.
1.2 Promise to answer within 24 hours
1.3 Offer 36-month warranty
1.4 Offer 60-day return
2. Warranty Claims for Quality-Related Issues
2.1 Homelist Team provides a straightforward warranty that is processed in the most hassle-free way possible
2.2 About Damaged or Defective Items
If the user finds that the goods are damaged during transportation or disassembles, or any product quality problems when receiving the goods, they need to notify us within 3 business days of receiving the goods and notify us with details by our email info@homelist.com and we will reply to you within 1 business day.
* In this case, you should attach your order number, product information, problems, contact information, etc.
The address and contact information of the refunded goods will be notified to you after we get in touch with you and submit the application after approval.
After receiving the goods, if it is determined that the transportation problem is not artificial, the goods will be refunded or exchanged within 3 business days after the inspection is completed, Homelist Team will bear the freight. Notice, the shipping costs for unconditional returns are at your expense.
2.3 Return Shipping Guidelines
Our returns team will be able to provide you with the nearest return location. We will process your return within 2 business days of receiving the product.
If you can provide us with a tracking number for your return package, it will make it easier for us to ensure that your return is processed as quickly as possible!
Return times depend on how quickly you shipped and how quickly we received the product.
3 Not Covered Under Warranty
3.1 Products without sufficient proof of purchase
3.2 Lost or stolen products
3.3 Items that have expired their warranty period
3.4 Non quality-related issues
3.5 Repairs through 3rd parties
3.6 Damage from outside sources
3.7 Damage from misuse of products
3.8 Purchases from unauthorized re-seller
4. Homelist Team is not liable for
Returning personal items sent to Homelist Team
When returning items for non-quality issues, the buyer assumes responsibility for any damage or loss incurred in transit.
